Refund policy

Return & Exchange Policy

Due to hygiene, safety, and personal care standards, all sales are final. We uphold a strict No Returns and No Exchanges policy for size, preference, or change of mind.

We only accept exchanges if your product arrives damaged, defective, or leaked during transit. In such cases, we will gladly replace the item with a fresh piece of the exact same product, subject to stock availability.

Criteria for Damaged or Leaked Item Replacement:

  • Reporting Window: You must report the issue within 48 hours from the date of delivery.

  • Proof Required (Mandatory): To verify the claim, you must email our support team at support@theoli.in with:

    1. A clear, continuous unboxing video showing the unopened parcel, shipping label, and the leaked or damaged product as it is revealed.

    2. Clear photographs highlighting the specific damage, leakage, or tampered packaging.

    3. A copy of your original invoice or order receipt.

⚠️ Note: Exchange requests submitted without a continuous unboxing video or valid order receipt cannot be processed.

Processing & Inspection Timeline

  • Review: Once submitted, please allow 2 to 3 working days for our quality team to review your request and video evidence.

If the exact product is out of stock when processing your approved exchange, you may select an alternative item of equal or higher value by paying the remaining price difference.

Order Cancellation Policy

  • Company Cancellation Rights: We reserve the right to cancel any order due to stock unavailability, suspected fraudulent activity, unserviceable delivery locations, or repeated failed delivery attempts without providing prior reason or notification to the customer.

  • COD (Cash on Delivery) Phone Verification: To minimize unnecessary transit, reduce Return-to-Origin (RTO) instances, and lower our carbon footprint, all Cash on Delivery (COD) orders require telephone verification.

    • Verification calls will be placed from our headquarters based in Bangalore.

    • If we are unable to reach you or do not receive confirmation within 3 days (72 hours) of order placement, your COD order will be automatically cancelled.

  • Customer-Requested Cancellations: If you wish to cancel an order, you must reach out to our customer support team via our support phone number or by emailing us at support@theoli.in within 24 hours of placing the order.

    • Please note that order cancellation is a request and is subject to whether the parcel has already been dispatched.

  • Refunds on Approved Cancellations: If a prepaid order cancellation is approved, your refund will be processed promptly and credited back to your original payment method within 48 to 72 business hours.